Support

We're here to help. Choose the option that works best for you.

Company contact

Doc On Call is operated by Affordable Sphere, Lda.. For company, commercial, or legal matters, contact us directly:

You can read more about the company on our About Us page.

Technical support

Day-to-day technical support for the platform is handled on our behalf by our technology partner. For account issues or technical problems, email support@upgraide.ai. We typically respond within 24 hours on business days.

Common questions

How do I reset my password?

Go to the login page and choose "sign in with magic link instead" to receive a sign-in link by email. Once signed in, you can update your password in account settings.

How do I delete my account?

You can delete your account from your account settings. This action is permanent and will remove all your data. If you need assistance, contact us by email.

I didn't receive a verification email

Check your spam or junk folder. Emails are sent from noreply@info.devupgraide.com. If you still don't see it, try requesting a new one or contact support.

How do I report a security vulnerability?

If you discover a security issue, please report it responsibly by emailing security@upgraide.com. Do not disclose vulnerabilities publicly before they are resolved.